The following criteria must be met to qualify for a refund:
- Product is defective
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of Purchase
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed to: 260 S. Glendora Ave, Ste. #105 West Covina CA 91790. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
All refunds will be subject to a 20% restocking fee.
If a refund is authorized, it will be applied to the original method of payment within 3 business days of the approval. Please note processing time by your financial provider can vary.
If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form, send an email to Shujaaebikes@gmail.com or write a letter to 260 S. Glendora Ave. Ste.# 105 West Covina CA 91790
This document was last updated on July 12, 2021